Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our investment analysis platform.
Last Updated: February 15, 2025
Information We Collect
When you use PulseWaveKnot's investment analysis services, we collect various types of information to provide you with personalized financial insights and maintain our platform's security.
Personal Information
- Full name and contact details including email address and phone number
- Investment experience level and financial goals you share with us
- Account credentials and authentication information
- Payment information for subscription services (processed securely through third parties)
- Communication preferences and marketing consent status
Technical Data
Our platform automatically collects technical information to improve your experience and ensure system security. This includes your IP address, browser type, device information, and usage patterns on our website.
How We Use Your Information
We use your personal data exclusively to provide our investment analysis services and improve your experience with our platform. Here's exactly what we do with your information:
- Generate personalized investment analysis reports based on your specified criteria
- Send you market updates and analysis that match your investment interests
- Process your subscription payments and manage your account access
- Provide customer support and respond to your inquiries
- Improve our platform's functionality based on usage patterns
- Comply with financial regulations applicable in Vietnam
We never sell your personal information to third parties or use it for purposes beyond those described in this policy. Your investment data remains confidential and is used solely to provide you with better analysis tools.
Data Storage and Security
Your data security is our top priority. We implement multiple layers of protection to ensure your personal and financial information remains safe.
Security Measures
- All data is encrypted using industry-standard AES-256 encryption both in transit and at rest
- Our servers are hosted in secure facilities with 24/7 monitoring and access controls
- We conduct regular security audits and vulnerability assessments
- Staff access to your data is limited and strictly controlled on a need-to-know basis
- All payment processing is handled by PCI DSS compliant third-party providers
Data Retention
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Active subscription + 2 years | Service provision and compliance |
| Investment Analysis Data | Active subscription + 1 year | Historical analysis access |
| Payment Records | 7 years | Tax and legal compliance |
| Technical Logs | 90 days | Security monitoring |
Your Privacy Rights
Under Vietnamese data protection laws and international privacy standards, you have several important rights regarding your personal information. We make it easy for you to exercise these rights.
Access Your Data
Request a complete copy of all personal information we hold about you, including your investment analysis history and account details.
Update Information
Correct or update any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Data
Request complete deletion of your personal information, subject to legal retention requirements for financial services.
Limit Processing
Restrict how we process your data while maintaining your account access and essential service functions.
Data Portability
Receive your personal data in a structured format that you can transfer to another service provider if needed.
Withdraw Consent
Opt out of marketing communications and optional data processing activities while keeping your account active.
Third-Party Services
To provide you with comprehensive investment analysis, we work with carefully selected third-party services. Each partner is chosen for their security standards and commitment to data protection.
Service Providers We Use
- Payment processors for secure subscription billing (Stripe, PayPal)
- Market data providers for real-time financial information
- Email service providers for delivering analysis reports and updates
- Cloud hosting services for platform infrastructure and data storage
- Analytics tools to improve website performance and user experience
All third-party providers are bound by strict data processing agreements and are prohibited from using your information for their own purposes. We regularly audit these relationships to ensure your privacy remains protected.
International Data Transfers
While our primary operations are based in Vietnam, some of our technology partners operate globally. When your data is processed outside Vietnam, we ensure appropriate safeguards are in place.
Any international data transfers comply with Vietnamese data protection requirements and include contractual protections equivalent to those required under international privacy frameworks.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized investment insights. You have full control over these preferences.
Types of Cookies We Use
- Essential cookies required for platform functionality and security
- Performance cookies to analyze website usage and improve user experience
- Functional cookies to remember your preferences and settings
- Analytics cookies to understand how you interact with our content
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features but won't prevent access to core investment analysis tools.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When significant changes occur, we'll notify you through your registered email address and provide clear information about what has changed.
We encourage you to review this policy periodically, especially before sharing additional personal information or using new features on our platform. Your continued use of our services after policy updates indicates your acceptance of the changes.
Privacy Questions or Concerns?
We're committed to transparency and want you to feel confident about how your data is handled. If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.